How much is the local shipping fees (within Malaysia)?
We offer an affordable flat rate of RM 6 for all standard shipping within West Malaysia and RM13 for East Malaysia. You qualify for a free delivery when you purchase RM180 and above on a single transaction.
How much is the international shipping fees (other countries except for Malaysia)?
Shipping prices to all international destinations are calculated based on weight and postal code. The price and estimated arrival date will be shown at checkout. All prices shown are in MYR. All international deliveries may be subjected to custom checks and duties at the shipping destination. Any taxes or customs fees incurred with regards to your purchase are to be held responsible and fully payable by the shopper. For more information on parcels held for custom checks, please check with our customer service or more updates and details.
What type of courier service that Corn World use?
Domestic delivery will be through our designated service partners which are Pgeon, Ninja Van, DHL (e-commerce), and Pos Laju. Our system will auto assign to a courier deliver for you to choose, based on the address you entered for your order.
Where can I find my order tracking number?
There are 2 places that you can locate your tracking number:
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Your tracking number can be found in your email inbox or sometimes it might be accidentally flagged as eg. Spam mail, Junk Mail etc.
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Login into your account. Click on Your name the top right-hand side. There you will see “Delivery History”. The tracking number can be found under (Tracking code)*.
I have received my tracking number, but how can I check it?
How long I need to wait after I received the tracking number?
As a guideline, all orders will be processed within 2 business day after the day you place order. Once our team start to process your order, you will receive an email with your tracking number. From there, the delivery will take around 2-5 business days depending on delivery area, including making and packing timing. Our team will pack the order on a first come first served basis. Most of our products is freshly made hence it is worth the wait.
*During peak sale/promotional period, we may not be able to fulfill the standard deliveries time period due to heavy surges in online orders – you will be advised and updated of any product availability issues after placing your order. It might take up to an additional 3 working days to deliver.
How long will it take to receive my parcel once the parcel has been posted out?
Normally you will receive it within 2-3 business days* for Peninsular. For East Malaysia, you will receive it within 3-4 business days*. You may check on the delivery status using the tracking number.
Should I include my phone number when ordering?
Please ensure that a valid contact telephone number is added to all placed orders. We recommend that you double check on your details before checking out. As all relevant information given by customers are relayed instantly to the courier company. The courier company may contact you in an event such as difficulty in locating your address. Failure to provide an accurate phone number may result in delay in delivery of your parcel.
Can I ask the courier service to deliver at a specific time or date?
We are unable to schedule deliveries at any specific time or date. Delivery time is based on the courier service’s delivery schedule at your location.
I have multiple address to deliver to, how do I go about it?
We are currently only able to deliver to one delivery address per order. If you'd like to deliver to multiple addresses, please place a separate order for each unique address or email enquiries@snackiss.com.my, where our team will assist you.(version 2 if yes)).
