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Frequently Asked Questions (FAQ)

Make a purchase

Can I change my order or add on/remove items once it’s placed?

Once your order has been confirmed, it will not be possible for us to change it. Please double check your orders before checking out your order.

I gave you a wrong mailing address or phone number. Can I amend the order details?

Yes, but please do let us know as soon as possible. We will try our best to amend it within our capability but once your order is processed, changes might not be possible.

How do I make sure that my order is successfully placed?

You will receive a confirmation email from us once your payment is successful. If the email is not received in your inbox, please double check your junk/spam mailbox. You can reach out to us in case of doubts.

How to get my invoice or receipt?

You can find it in your “Order History” or via email.

Payment Methods

What kinds of payment methods are available?

 

We accept credit card, debit card and online banking.

Meanwhile, Cash, bank transfer and TouchNGO (TnG) wallet will only be available at our location.


My payment via my card was declined. Why?

We accept Visa and MasterCard. For debit cards, please make sure your card supports online shopping.
Some potential solutions for the most common declined payment reasons include:

  • The account does not have sufficient credit limits.

    • Check your bank account to make sure it has enough funds, then choose one of the solutions below to process your payment again.

  • The name of the account owner does not match the information you have provided.

    • Update your billing information with the correct information, following the instructions below.

  • The issuing bank doesn't allow using the bank account for online or international transactions.

    • Contact your bank to allow these types of transactions, then choose one of the solutions below to process your payment again.

  • The bank account doesn't exist anymore.

    • Update your billing information with a different bank account or a credit card, following the instructions below.

  • Limited transfer limit for transactions

    • Please contact your bank.

Shipping

How much is the local shipping fees (within Malaysia)?

We offer an affordable flat rate of RM 6 for all standard shipping within West Malaysia and RM13 for East Malaysia. You qualify for a free delivery when you purchase RM180 and above on a single transaction.

 

How much is the international shipping fees (other countries except for Malaysia)?

 

Shipping prices to all international destinations are calculated based on weight and postal code. The price and estimated arrival date will be shown at checkout. All prices shown are in MYR. All international deliveries may be subjected to custom checks and duties at the shipping destination. Any taxes or customs fees incurred with regards to your purchase are to be held responsible and fully payable by the shopper. For more information on parcels held for custom checks, please check with our customer service or more updates and details. 

 

What type of courier service that Corn World use?

Domestic delivery will be through our designated service partners which are Pgeon, Ninja Van, DHL (e-commerce), and Pos Laju. Our system will auto assign to a courier deliver for you to choose, based on the address you entered for your order.
 

Where can I find my order tracking number?

There are 2 places that you can locate your tracking number:

  • Your tracking number can be found in your email inbox or sometimes it might be accidentally flagged as eg. Spam mail, Junk Mail etc.

  • Login into your account. Click on Your name the top right-hand side. There you will see “Delivery History”. The tracking number can be found under (Tracking code)*.

 

I have received my tracking number, but how can I check it?

 

How long I need to wait after I received the tracking number?
 

As a guideline, all orders will be processed within 2 business day after the day you place order. Once our team start to process your order, you will receive an email with your tracking number. From there, the delivery will take around 2-5 business days depending on delivery area, including making and packing timing. Our team will pack the order on a first come first served basis. Most of our products is freshly made hence it is worth the wait.

*During peak sale/promotional period, we may not be able to fulfill the standard deliveries time period due to heavy surges in online orders – you will be advised and updated of any product availability issues after placing your order. It might take up to an additional 3 working days to deliver.

 

How long will it take to receive my parcel once the parcel has been posted out?

Normally you will receive it within 2-3 business days* for Peninsular. For East Malaysia, you will receive it within 3-4 business days*. You may check on the delivery status using the tracking number.

 

Should I include my phone number when ordering?

Please ensure that a valid contact telephone number is added to all placed orders. We recommend that you double check on your details before checking out. As all relevant information given by customers are relayed instantly to the courier company. The courier company may contact you in an event such as difficulty in locating your address. Failure to provide an accurate phone number may result in delay in delivery of your parcel.

 

Can I ask the courier service to deliver at a specific time or date?

 

We are unable to schedule deliveries at any specific time or date. Delivery time is based on the courier service’s delivery schedule at your location.

 

I have multiple address to deliver to, how do I go about it?

 

We are currently only able to deliver to one delivery address per order. If you'd like to deliver to multiple addresses, please place a separate order for each unique address or email enquiries@snackiss.com.my, where our team will assist you.(version 2 if yes)).

Return Policy

What should I do if my parcel lost during transit?

There are several reasons why your parcel may go missing or damaged. More often than not, a missing parcel is the result of the parcel’s shipping label being damaged or concealed during transit. However, should your parcel go missing for other reasons, including incorrectly addressed or administrative error, worry not as our team will make an arrangement to resend a new parcel or return a full refund, whichever is applicable. Just drop us an email enquiries@snackiss.com.my // cornworldproducts@gmail.com, we’re here to help! 

 

What should I do if my received parcel is damaged?

We are truly sorry if your received parcel is damaged, please contact us at within 7 days from the date of receiving your parcel.If possible please provide us with the photo of damaged parcel. Our team will review your claim within 3 business days and respond with further instructions. Please keep an eye on your inbox and/or junk inbox. Requests thereafter will not be entertained.

 

What evidence or documents do I need to show? 

When you submit an email to us, the more information you could provide us about the issue, the better we can help to resolve it.

This includes:

  • All claims must be submitted to our email cornworldproducts@gmail.com within 7 days of the delivery date.

  • You must include your order number and  photographic evidence of the damage caused, to both the packaging includes a fragile sticker, airwaybill and goods inside.

Note: There may be a slight delay when processing your claim during peak periods. However, rest assured that we will do our best to minimise this delay and update you on your issue as soon as possible. Please accept our sincere apologies for any inconvenience caused.

 

What should I do, if  my parcel have been returned back to supplier?

Corn World Product will check through parcels that has been return to us and notify the customer regarding the parcel has been returned. Meanwhile our customer service will also reached out with customer and advice on the next step through call or email.

Others

Do you have a physical shop that I can walk-in?

You may visit our showroom CWP Food Manufacturing Sdn Bhd2A/4, Lebuh Perusahaan Keledang 9A, Kawasan Perindustrian IGB, 30010 Ipoh, Perak, Malaysia.

 

Can I pick up my order?

Yes, You may visit our showroom CWP Food Manufacturing Sdn Bhd2A/4, Lebuh Perusahaan Keledang 9A, Kawasan Perindustrian IGB, 30010 Ipoh, Perak, Malaysia.

 

Do you accept Cash on Delivery (COD)?

Yes. It’s only available at our showroom CWP Food Manufacturing Sdn Bhd2A/4, Lebuh Perusahaan Keledang 9A, Kawasan Perindustrian IGB, 30010 Ipoh, Perak, Malaysia.

 

I have a question that is not listed in the FAQ, what do I do?

Please email us at cornworldproducts@gmail.com. Please allow 1 - 2 working days for us to get back to you. Our working hours is :

Monday – Friday: 8.30am– 5pm.

 

I want to purchase it as a gift for my family and friends and would like to add a greeting card. How do I go about it?

 

At the checkout page, please check "This order as a Gift". Select your preferable greeting cards and add your greeting message.